Report a payment issue

Money deducted but the payment failed, charged twice, or didn't get what you paid for? Tell us what happened and attach your proof. We'll look into it.

Your details

So we can reach you about this payment.

Full name

Mobile number

The payment

Where and how you paid. Your SMS, wallet app or receipt has these details.

Where did you pay?

What did you pay for?

Amount paid

Date of payment

Payment methodOptional

Transaction ID or payment referenceOptional

From the SMS or your wallet app, or the reference on your receipt (starts with cs_).

What happened

Choose the closest

Tell us what happened

When you paid, what you saw, and what you'd like us to do.

Proof

Screenshots of the payment SMS, your wallet or bank history, or the receipt help us resolve this faster.

Add screenshots, photos or PDFsDrag them here or tap to choose.Up to 5 files · JPG, PNG, WebP or PDF · 10 MB each

The details above are true. Enfinito may share them with the business I paid and with its payment partner to resolve this, as described in the Privacy Policy.

You'll get a reference number to keep for follow-up.